Shipping policy

Last updated: August 5, 2026

1. Where we ship

We ship to addresses in the United States only, including PO boxes and APO/FPO addresses where the carrier serves them.

We do not currently ship outside the United States.

2. Shipping cost

Shipping is free on every order. There is no minimum order value and no shipping charge is added at checkout.

3. Processing time

Orders are processed within 1 to 3 business days of payment being confirmed. Business days are Monday to Friday, excluding public holidays.

Orders placed on a weekend or a public holiday begin processing on the next business day.

4. Delivery time

After dispatch, delivery takes 7 to 12 business days.

Total estimated time from order to delivery: 8 to 15 business days.

These are estimates, not guaranteed dates. Carrier delays, weather, customs processing and peak periods can extend them.

5. If we cannot ship on time

If we cannot dispatch your order within the timeframe stated above, we will contact you before that timeframe expires. We will give you a revised estimated shipping date and you can choose to:

• accept the new date, or
• cancel your order and receive a full refund

If we do not hear from you and we still cannot ship within 30 days of the original estimate, we will cancel your order and refund you in full, promptly and without you having to ask.

Where an order is cancelled for this reason, we refund your original payment method within 7 business days, or within one billing cycle if you paid by credit card. The time for the refund to appear on your statement depends on your bank or card issuer.

6. Tracking

A tracking number is emailed to you within 24 hours of dispatch.

Tracking information can take 24 to 72 hours to become active after the number is issued.

7. Address accuracy

Enter your shipping address carefully. If you notice an error, email contact@rockfordwatches.com immediately. We can correct the address only while the order has not yet been dispatched.

We are not responsible for orders delivered to an incorrect address supplied by the customer. In that situation, a replacement can only be sent as a new paid order.

8. Split shipments

An order containing several items may arrive in more than one parcel, with separate tracking numbers, at no extra cost to you.

9. Taxes and duties

The price shown at checkout is the amount we charge you. We add no handling fee and no shipping charge. We do not currently collect US sales tax at checkout. If we become required to collect it, it will be calculated and shown at checkout before you pay.

Orders ship from our overseas fulfilment partner on a Delivered Duty Paid (DDP) basis. US import duties and customs fees are included in the price you pay at checkout and are settled by us before your parcel clears US customs. You will not receive a separate invoice from the carrier or from US customs for these charges.

10. Lost or undelivered orders

See section 9 of our Refund and Return Policy.

11. Contact

Legal name: Soufiane Bousta
Commercial name: SB Group
Address: Rue Grisar 13, 1070 Anderlecht, Belgium
BCE/KBO: 0803.778.523
VAT: BE0803778523
Email: contact@rockfordwatches.com
Phone: +32 485 43 13 68
Support hours: Monday to Friday, 9:00 AM to 7:00 PM ET

We reply to emails within 1 to 2 business days.