Refund policy

Last updated: August 5, 2026

This policy applies to orders placed on rockfordwatches.com and shipped within the United States.

1. Return window

You have 30 days from the day you receive your order to request a return. Requests made after 30 days cannot be accepted.

2. Condition required

Items must be returned:

• unworn and unused, with no signs of wear on the case, crystal, strap or bracelet
• in their original packaging, including the box and any documentation supplied with the order
• with any protective films and tags still attached
• complete, including every accessory shipped with the watch, such as spare links, an adjustment tool or an additional strap

A watch whose bracelet has been resized, or from which links have been removed, cannot be returned unless it arrived defective, damaged or incorrect.

Items that have been worn, used, altered or damaged after delivery cannot be returned, except where the item arrived defective, damaged or incorrect.

3. How to request a return

Email contact@rockfordwatches.com with:

• your order number
• the item or items you want to return
• the reason for the return
• for a defective, damaged or incorrect item: a photograph

Do not ship anything back before you receive a return authorization from us. Returns sent without authorization cannot be processed or refunded.

We respond to return requests within 1 to 2 business days.

4. Where returns are sent

Returns are handled through our fulfilment partner's warehouse. Rue Grisar 13 in Anderlecht is our registered business address and is not a return address.

The exact return address is confirmed in your return authorization email, within 1 to 2 business days of your request. If you would like the return address and an estimated return shipping cost before you place an order, email contact@rockfordwatches.com and we will send both to you.

5. Who pays for return shipping

Where you pay for return shipping, the cost depends on your location and the carrier you choose. We give you the estimated cost with your return authorization, before you ship anything.

In some cases we may issue a refund without asking you to send the item back. If that applies to your return, we will tell you when we authorize it.

We do not charge a restocking fee.

6. Refunds

Once your return is received and checked, or once we confirm a refund without return, we issue the refund to your original payment method within 10 business days.

The time for the refund to appear on your statement depends on your bank or card issuer.

You will be refunded the price you paid for the returned item. Shipping was free on your order, so there is no shipping charge to refund. Return shipping costs you paid are refunded only where the item was defective, damaged on arrival, or incorrect.

7. Exchanges

We do not process direct exchanges. To change model, colour or strap, request a return for the item you have and place a new order.

8. Cancelling before dispatch

You may cancel an order at no cost as long as it has not been dispatched. Email contact@rockfordwatches.com with your order number. Where an order is cancelled before dispatch, we refund your original payment method within 7 business days, or within one billing cycle if you paid by credit card.

If the order has already been dispatched, the rest of this Refund and Return Policy applies instead.

9. Order not delivered

If your tracking shows no movement for 10 consecutive business days, or your order has not arrived within 10 business days of the latest estimated delivery date, contact us. We will open an investigation with the carrier and either resend the order or refund it in full.

10. Contact

Legal name: Soufiane Bousta, sole trader
Commercial name: SB Group
Address: Rue Grisar 13, 1070 Anderlecht, Belgium
BCE/KBO: 0803.778.523
VAT: BE0803778523
Email: contact@rockfordwatches.com
Phone: +32 485 43 13 68
Support hours: Monday to Friday, 9:00 AM to 7:00 PM ET